Cancellation Policy
We believe in fair and transparent policies that protect both our guests and our business. Review our flexible cancellation terms and special circumstances below.
Cancellation Timeline & Refunds
Our cancellation policy is designed to be fair while allowing us to maintain high-quality service and manage operational costs.
48+ Hours Before Tour
Cancel anytime up to 48 hours before your scheduled tour for a complete refund.
24-48 Hours Before Tour
Cancellations within 48 hours receive 50% refund to cover operational costs.
Less than 24 Hours
No refund for cancellations within 24 hours, except for documented emergencies.
No-Show
No refund for no-shows, but we understand emergencies - please call us.
* Emergency situations are evaluated case-by-case. We recommend travel insurance for comprehensive protection.
Special Circumstances
Tours cancelled by us due to unsafe weather conditions receive full refunds plus priority rebooking.
- Full refund for tours we cancel due to weather
- Priority rebooking for next available date
- Alternative indoor activities offered when possible
- No penalties for weather-related changes
We understand that emergencies happen and will work with you on a case-by-case basis.
- Medical documentation may be required
- Partial or full refunds considered for genuine emergencies
- Travel insurance recommended for comprehensive coverage
- Rebooking options available when you're ready
Special considerations apply to group bookings of 6 or more participants.
- Group size changes allowed up to 72 hours before tour
- Partial cancellations may affect group discount pricing
- Corporate bookings have extended modification periods
- Contact us directly for group-specific policies
Booking Modifications
24+ Hours Before Tour
Free modifications subject to availability
Less than 24 Hours
$25 modification fee per person
Same-Day Changes
Subject to availability, additional fees may apply
Upgrade Tours
Pay difference, no additional fees
Downgrade Tours
Refund difference minus processing fee
Group Size Changes
Allowed up to 48 hours before tour
Need to Cancel or Modify Your Booking?
Contact us as soon as possible to discuss your options. Our team is here to help find the best solution for your situation.
Call for Immediate Assistance
Speak directly with our booking team
Daily 8 AM - 6 PM PST
Email Your Request
Include your booking confirmation number
Response within 2 hours
Ready to Book with Confidence?
Our fair cancellation policy gives you peace of mind when booking your Gold Country cycling adventure.